Workplace Essentials Courses

Each kit contains everything you need to teach workshops:

  • For All: Module One: Course Icebreaker and Workshop Objectives
  • Trainers Guide
  • Workbooks
  • PowerPoint Slides
  • Activities
  • Videos
  • Exercises

Appreciative Inquiry

  • Module Two: Introducing Appreciative Inquiry
  • Module Three: Changing the way You Think
  • Module Four: Four D model
  • Module Five: The Four I Model
  • Module Six: Appreciative Inquiry Interview Style
  • Module Seven: Anticipatory Reality
  • Module Eight: The Power of Positive Imagery
  • Module Nine: Influencing Change Through AI
  • Module Ten: Coaching and Managing With AI
  • Module Eleven: Creating a Positive Core
  • Module Twelve: Wrapping Up

Business Acumen

  • Module Two: Seeing the Big Picture
  • Module Three: KPIs (Key Performance Indicators)
  • Module Four: Risk Management Strategies
  • Module Five: Recognizing Learning Events
  • Module Six: You Need to Know These Answers and More
  • Module Seven: Financial Literacy (I)
  • Module Eight: Financial Literacy (II)
  • Module Nine: Business Acumen in Management
  • Module Ten: Critical Thinking in Business
  • Module Eleven: Key Financial Levers
  • Module Twelve: Wrapping Up

Business Ethics

  • Module Two: What is Ethics?
  • Module Three: Implementing Ethics in the Workplace
  • Module Four: Employer / Employee Rights
  • Module Five: Business and Social Responsibilities
  • Module Six: Ethical Decisions
  • Module Seven: Whistle Blowing
  • Module Eight: Managerial Ethics
  • Module Nine: Unethical Behavior
  • Module Ten: Ethics in Business (I)
  • Module Eleven: Ethics in Business (II)
  • Module Twelve: Wrapping Up

Business Etiquette

  • Module Two: Understanding Etiquette
  • Module Three: Networking for Success
  • Module Four: The Meet and Greet
  • Module Five: The Dining in Style
  • Module Six: Eating Out
  • Module Seven: Business Email Etiquette
  • Module Eight: Telephone Etiquette
  • Module Nine: The Written Letter
  • Module Ten: Dressing for Success
  • Module Eleven: International Etiquette
  • Module Twelve: Wrapping Up

Change Management

  • Module Two: Preparing for Change
  • Module Three: Identifying the WIIFM
  • Module Four: Understanding Change on an Individual Level
  • Module Five: Leading and Managing the Change
  • Module Six: Gaining Support
  • Module Seven: Making it All Worthwhile
  • Module Eight: Using Appreciative Inquiry
  • Module Nine: Bringing People to Your Side
  • Module Ten: Building Resiliency
  • Module Eleven: Building Flexibility
  • Module Twelve: Wrapping Up

Civility In the Workplace

  • Module Two: Introduction
  • Module Three: Effective Work Etiquette
  • Module Four: Costs and Rewards
  • Module Five: Conflict Resolution
  • Module Six: Getting to the Cause
  • Module Seven: Communication
  • Module Eight: Negotiation
  • Module Nine: Identifying Your Need
  • Module Ten: Writing a Civility Policy
  • Module Eleven: Implementing the Policy
  • Module Twelve: Wrapping Up

Conflict Resolution

  • Module Two: An Introduction to Conflict Resolution
  • Module Three: The Thomas-Kilmann Instrument
  • Module Four: Creating an Effective Atmosphere
  • Module Five: Creating Mutual Understanding
  • Module Six: Focusing on Individual Needs
  • Module Seven: Getting to the Root Cause
  • Module Eight: Generating Options
  • Module Nine: Building a Solution
  • Module Ten: The Short Version of the Process
  • Module Eleven: Additional Tools
  • Module Twelve: Wrapping Up

Customer Service

  • Module Two: Who We Are and What We Do
  • Module Three: Establishing Your Attitude
  • Module Four: Identifying and Addressing Their Needs
  • Module Five: Generating Return Business
  • Module Six: In-Person Customer Service
  • Module Seven: Giving Customer Service over the Phone
  • Module Eight: Providing Electronic Customer Service
  • Module Nine: Recovering Difficult Customers
  • Module Ten: Understanding When to Escalate
  • Module Eleven: Ten Things You Can Do to WOW Every Time
  • Module Twelve: Wrapping Up

Customer Support

  • Module Two: What Is Customer Service?
  • Module Three: Challenges
  • Module Four: Email
  • Module Five: SMS
  • Module Six: Webchat
  • Module Seven: Multi-Channel Apps
  • Module Eight: Support Ticket Apps
  • Module Nine: Documentation
  • Module Ten: Feedback
  • Module Eleven: Be Proactive
  • Module Twelve: Wrapping Up

Cyber Security

  • Module Two: Cyber security Fundamentals
  • Module Three: Types of Malware
  • Module Four: Cyber Security Breaches
  • Module Five: Types of Cyber Attacks
  • Module Six: Prevention Tips
  • Module Seven: Mobile Protection
  • Module Eight: Social Network Security
  • Module Nine: Prevention Software
  • Module Ten: Critical Cyber Threats
  • Module Eleven: Defense Against Hackers
  • Module Twelve: Wrapping Up

Delivering Constructive Criticism

  • Module Two: When Should Feedback Occur?
  • Module Three: Preparing and Planning
  • Module Four: Choosing a Time and Place
  • Module Five: During the Session (I)
  • Module Six: During the Session (II)
  • Module Seven: Setting Goals
  • Module Eight: Diffusing Anger or Negative Emotions
  • Module Nine: What Not to Do
  • Module Ten: After the Session (I)
  • Module Eleven: After the Session (II)
  • Module Twelve: Wrapping Up

Developing Corporate Behavior

  • Module Two: The Science of Behavior
  • Module Three: Benefits of Corporate Behavior
  • Module Four: Most Common Categories of Corporate Behavior
  • Module Five: Managerial Structure
  • Module Six: Company Values and Ethics
  • Module Seven: Employee Accountability
  • Module Eight: Workplace Incidents
  • Module Nine: Designing and Implementing
  • Module Ten: Corporate Team Behavior
  • Module Eleven: Auditing Corporate Behavior
  • Module Twelve: Wrapping Up

Handling a Difficult Customer

  • Module Two: The Right Attitude Starts with You
  • Module Three: Internal Stress Management
  • Module Four: External Stress Management
  • Module Five: Transactional Analysis
  • Module Six: Why are Some Customers Difficult?
  • Module Seven: Dealing with the Customer Over the Phone
  • Module Eight: Dealing with the Customer In Person
  • Module Nine: Sensitivity in Dealing with Customers
  • Module Ten: Scenarios of Dealing with a Difficult Customer
  • Module Eleven: Following up With a Customer Once You Have Addressed Their Complaint
  • Module Twelve: Wrapping Up

Networking Outside the Company

  • Module Two: The Benefits of Networking Outside of Work
  • Module Three: Networking Obstacles
  • Module Four: Networking Principles
  • Module Five: Why Network?
  • Module Six: How to Build Networks
  • Module Seven: Online Networking Tools
  • Module Eight: Develop Interpersonal Relationships
  • Module Nine: Common Networking Mistakes
  • Module Ten: Time Management
  • Module Eleven: Manage Personal and Professional Network
  • Module Twelve: Wrapping Up

Networking Within the Company

  • Module Two: The Benefits of Networking at Work
  • Module Three: Networking Obstacles
  • Module Four: Networking Principles
  • Module Five: How to Build Networks
  • Module Six: Recognize Networking Opportunities
  • Module Seven: Common Networking Mistakes
  • Module Eight: Develop Interpersonal Relationships
  • Module Nine: Online Networking Tools
  • Module Ten: Time Management
  • Module Eleven: Maintaining Relationships Over Time
  • Module Twelve: Wrapping Up

Respect in the Workplace

  • Module Two: What is Respect
  • Module Three: The Respectful Employee
  • Module Four: Disrespectful Behavior
  • Module Five: Managing Emotions
  • Module Six: Respectful Communication Approaches
  • Module Seven: The Inclusive Mindset
  • Module Eight: Employee Recognition
  • Module Nine: The R’s of Respect
  • Module Ten: Building a Respectful Workplace
  • Module Eleven: Benefits to the Business
  • Module Twelve: Wrapping Up

Responsibility in the Workplace

  • Module Two: Accountability Ladder
  • Module Three: Examples of Responsibility
  • Module Four: Importance
  • Module Five: Benefits
  • Module Six: Characteristics of Responsible People
  • Module Seven: Barriers
  • Module Eight: Overcome Barriers
  • Module Nine: Increasing Responsibilities
  • Module Ten: Accountability Software
  • Module Eleven: Accountability Software II
  • Module Twelve: Wrapping Up

Risk Assessment and Management

  • Module Two: Identifying Hazards and Risks
  • Module Three: Seeking Out Problems Before They Happen (I)
  • Module Four: Seeking Out Problems Before They Happen (II)
  • Module Five: Everyone’s Responsibility
  • Module Six: Tracking and Updating Control Measures
  • Module Seven: Risk Management Techniques
  • Module Eight: General Office Safety and Reporting
  • Module Nine: Business Impact Analysis
  • Module Ten: Disaster Recovery Plan
  • Module Eleven: Summary Of Risk Assessment
  • Module Twelve: Wrapping Up

Safety In the Workplace

  • Module Two: An Overview
  • Module Three: Types of Hazards
  • Module Four: Managers Role
  • Module Five: Training
  • Module Six: Stress Management
  • Module Seven: Workplace Violence
  • Module Eight: Identifying Your Company Hazards
  • Module Nine: Drug & Alcohol Abuse
  • Module Ten: Writing the Safety Plan
  • Module Eleven: Implement the Plan
  • Module Twelve: Wrapping Up

Team Building for Managers

  • Module Two: What Are the Benefits of Team Building?
  • Module Three: Types Of Team Building
  • Module Four: Creating Team Chemistry
  • Module Five: Improving Team Strength
  • Module Six: Engagement and Collaboration Activities
  • Module Seven: Building a Great Team Identity
  • Module Eight: Social Gathering
  • Module Nine: Common Mistakes When Team Building
  • Module Ten: Formatting A Team Building Plan
  • Module Eleven: Evaluations and Improvements
  • Module Twelve: Wrapping Up

Teamwork And Team Building

  • Module Two: Defining Success
  • Module Three: Types of Teams
  • Module Four: The First Stage of Team Development – Forming
  • Module Five: The Second Stage of Team Development – Storming
  • Module Six: The Third Stage of Team Development – Norming
  • Module Seven: The Fourth Stage of Team Development – Performing
  • Module Eight: Team Building Activities
  • Module Nine: Making the Most of Team Meetings
  • Module Ten: Solving Problems as a Team
  • Module Eleven: Encouraging Teamwork
  • Module Twelve: Wrapping Up