Crisis Management
Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice.
With our Crisis Management workshop your participants will understand that a crisis can occur any time. They will develop skills needed for certain negative events. Also, they will be able to recognize warning signs to help avoid negative situations completely, or, if the situation occurs, better manage the crisis.
COURSE KIT:
Training manuals and instructor’s guide
Powerpoint slides and flip chart notes
Workshop activities and exercises
COURSE OUTLINE
Module One: Getting Started
- Housekeeping Items
- Pre-Assignment Review
- Workshop Objectives
- The Parking Lot
- Action Plan
Module Two: Crisis
- Internal Risks
- External Risks
- Aggression
- Violence
- Case Study
- Module Two: Review Questions
Module Three: Workplace Violence
- Threats
- Damage
- Psychological Acts
- Physical Acts
- Case Study
- Module Three: Review Questions
Module Four: Myths
- Violence Just Happens
- It Is Uncommon
- Problems Will Solve Themselves
- It Is Not Possible to Prevent Violence
- Case Study
- Module Four: Review Questions
Module Five: Escalation
- Threats
- Stalking and Bullying
- Injury
- Death
- Case Study
- Module Five: Review Questions
Module Six: Concerning Behaviors
- Disruptive
- Emotional Abuse
- Causes Anxiety
- Examples of Behavior
- Case Study
- Module Six: Review Questions
Module Seven: Domestic Violence Indicators
- Disruptive Calls
- Poor Concentration
- Bruising
- Absences
- Case Study
- Module Seven: Review Questions
Module Eight: Triggers of Workplace Violence
- Reprimands and Terminations
- Financial Strain
- Loss of Loved One
- Perceived Slights
- Case Study
- Module Eight: Review Questions
Module Nine: Conflict Dangers
- Triggers
- Action Point
- Flashpoint
- Identify
- Case Study
- Module Nine: Review Questions
Module Ten: Response
- Note Areas of Concern
- Discuss It
- Report It
- Report Extreme Cases to HR/Tip Line
- Case Study
- Module Ten: Review Questions
Module Eleven: Strategies
- Policies
- Programs
- Emergency Procedures
- Train Employees
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Recommended Reading
- Completion of Action Plans and Evaluations
