Business Etiquette
Have you ever been in a situation where:
- You met someone important and had no idea what to say or do?
- You spilled soup all over yourself at an important business event?
- You showed up at an important meeting under or overdressed?
Let’s face it: we’ve all had those embarrassing etiquette gaffes.
Our Business Etiquette workshop will help your participants look and sound their best no matter what the situation.
COURSE KIT:
Training manuals and instructor’s guide
Powerpoint slides and flip chart notes
Workshop activities and exercises
COURSE OUTLINE
Module One: Getting Started
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
Module Two: Understanding Etiquette
- Etiquette Defined
- The Importance of Business Etiquette
Module Three: Networking for Success
- Creating an Effective Introduction
- Making a Great First Impression
- Minimizing Nervousness
- Using Business Cards Effectively
- Remembering Names
Module Four: The Meet and Greet
- The Three-Step Process
- The Four Levels of Conversation
Module Five: The Dining in Style
- Understanding Your Place Setting
- Using Your Napkin
- Eating Your Meal
- Sticky Situations and Possible Solutions
Module Six: Eating Out
- Ordering in a Restaurant
- About Alcoholic Beverages
- Paying the Bill
- Tipping
Module Seven: Business Email Etiquette
- Addressing Your Message
- Grammar and Acronyms
- Top 5 Technology Tips
Module Eight: Telephone Etiquette
- Developing an Appropriate Greeting
- Dealing with Voicemail
- Cell phone Do’s and Don’ts
Module Nine: The Written Letter
- Thank You Notes
- Formal Letters
- Informal Letters
Module Ten: Dressing for Success
- The Meaning of Colors
- Interpreting Common Dress Codes
- Deciding What to Wear
Module Eleven: International Etiquette
- General Rules
- Important Points
- Preparation Tips
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
