Developing Emotional Intelligence

Taking control over the emotions that shape our lives can have powerful effects. Emotional intelligence (EI) is the ability to recognize and manage our emotions, behaviors, and impulses, as well as apply this knowledge to the world around us. It encourages self-awareness, internal motivation, and the exploration of diverse perspectives. Through effective and authentic communication, emotional intelligence will create positive relationships within any organization.

Emotional intelligence is a skill that can be developed, in which these skills will help you to maximize your personal and professional success. The Developing Emotional Intelligence course will provide participants with the tools to gain control over emotions, navigate challenging situations, and communicate empathetically. With emotional intelligence, you can build a happy and prosperous life.

COURSE KIT:

Training manuals and instructor’s guide

Powerpoint slides and flip chart notes

Workshop activities and exercises

COURSE OUTLINE

Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two: Introduction to Emotional Intelligence
  • Defining Emotional Intelligence
  • The Importance of EI
  • Who Needs It?
  • What Are Emotions?
  • EQ vs. IQ
  • Practical Illustration
  • Module Two: Review Questions
Module Three: The Components of EI
  • Self-Management
  • Self-Awareness
  • Social Skills
  • Internal Motivation
  • Empathy
  • Practical Illustration
  • Module Three: Review Questions
Module Four: Tools to Gain Control
  • Journaling
  • Meditation and Mindfulness
  • Identifying Emotional Triggers
  • Breathing Techniques
  • Taking a Break
  • Practical Illustration
  • Module Four: Review Questions
Module Five: Verbal Communication Skills
  • Active Listening
  • Asking Questions
  • Consider Your Audience
  • Choosing Your Words
  • Be Authentic
  • Practical Illustration
  • Module Five: Review Questions
Module Six: Nonverbal Communication Skills
  • Body Language
  • Tone Matters
  • Facial Expressions
  • Eye Con
  • Distance and Personal Space
  • Practical Illustration
  • Module Six: Review Questions
Module Seven: Managing Relationships With Others
  • Building Rapport
  • Respond, Don’t React
  • Show Gratitude
  • Finding Common Ground
  • Setting Boundaries
  • Practical Illustration
  • Module Seven: Review Questions
Module Eight: Overcoming Obstacles
  • Recognizing and Admitting Failure
  • Disagreeing Constructively
  • Staying Cool Under Pressure
  • Be Open to Perspectives
  • The Power of Forgiveness
  • Practical Illustration
  • Module Eight: Review Questions
Module Nine: Application to Business Practices
  • Working as a Team
  • Setting Business Goals
  • Interviewing for Successful Hires
  • Giving and Receiving Feedback
  • Customer Experience and Rapport
  • Practical Illustration
  • Module Nine: Review Questions
Module Ten: Benefits of Being Emotionally Aware
  • Strong Interpersonal Relationships
  • Able to Manage Change
  • Reduced Stress and Anxiety
  • Improved Decision Making
  • Boosts Employee Morale
  • Practical Illustration
  • Module Ten: Review Questions
Module Eleven: Making an Impact
  • Creating a Powerful First Impression
  • Maintaining Your Composure
  • Inspiring Leadership
  • Gaining Self-Confidence
  • Patience and Practice
  • Practical Illustration
  • Module Eleven: Review Questions
Module Twelve: Wrapping Up
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
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