Knowledge Management

Take a moment, though, and think about all the information that each person has in their brain. That’s a lot of knowledge!

The Knowledge Management workshop will give participants the tools that they will need to begin implementing knowledge management in your organization, no matter what the size of the company or the budget.

Wherever there are humans working together for one goal, there is knowledge to be harvested, stored, and dispensed as needed.

COURSE KIT:

Training manuals and instructor’s guide

Powerpoint slides and flip chart notes

Workshop activities and exercises

COURSE OUTLINE

Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two: Understanding Knowledge Management
  • What is Knowledge
  • What is Knowledge Management
  • A Brief History
  • Applications in the Workplace
Module Three: Do’s and Don’ts
  • Data, Information, and Knowledge
  • The Tacit Mode
Module Four: The Knowledge Management Life Cycle
  • Understanding Episodes
  • Acquisition
  • Knowledge
  • Integration
Module Five: The New Knowledge Management Paradigm
  • Paradigms of the Past
  • The New Paradigm
  • Implications and Applications
  • The Knowledge Management Endgame
Module Six: Knowledge Management Models
  • The Nonaka and Takeuchi Model (SECI)
  • Wiig Model
  • Kakabadse Model
  • Boisot Model
Module Seven: Building a Knowledge Management Rationale
  • Why Rationale is Necessary
  • Building a Business Case
  • Finding Success Stories
  • The Commodization/Customization Model
Module Eight: Customizing Knowledge Management Definitions
  • Components of a Knowledge Management Definition
  • Customizing the Components
  • Creating a KMBOK
Module Nine: Implementing Knowledge Management in Your Organization
  • Gathering Support
  • Identifying Opportunities for Revenue Streams
  • Key Knowledge Management Techniques
  • A Map for Success
  • The No-Budget Scenario
Module Ten: Tips for Success
  • About the Chief Knowledge Officer
  • Knowledge Management Skill Checklist
  • The Knowledge Management Imperative
  • The Hype Curve
  • Barriers and Helpers to Success
Module Eleven: Advance Topics
  • The Knowledge Management Maturity Model
  • Absorptive Capacity
  • Rustiness
  • Process Model Types
Module Twelve: Wrapping Up
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
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