Administrative Skills Courses

Each kit contains everything you need to teach workshops:

  • For All: Module One: Course Icebreaker and Workshop Objectives
  • Trainers Guide
  • Workbooks
  • PowerPoint Slides
  • Activities
  • Videos
  • Exercises

Accountability in the Workplace

  • Module Two: What is Accountability?
  • Module Three: Creating an Accountable Workplace
  • Module Four: The C’s of Accountability
  • Module Five: Building Ownership
  • Module Six: Accountability in Leadership
  • Module Seven: The Power of Goal-Setting
  • Module Eight: Feedback as a Tool
  • Module Nine: Effective Delegation
  • Module Ten: Barriers to Accountability
  • Module Eleven: The Benefits of Accountability
  • Module Twelve: Wrapping Up

Administrative Office Procedures

  • Module Two: Why Your Office Needs Administrative Procedures
  • Module Three: Gathering the Right Tools
  • Module Four: Identifying Procedures to Include
  • Module Five: Top Five Procedures to Record
  • Module Six: What to Include in Your Binder (I)
  • Module Seven: What to Include in Your Binder (II)
  • Module Eight: Organizing Your Binder
  • Module Nine: What Not to Include in the Procedure Guide
  • Module Ten: Share Office Procedure Guide
  • Module Eleven: Successfully Executing the Guide
  • Module Twelve: Wrapping Up

Administrative Support

  • Module Two: Getting Organized, Part One
  • Module Three: Getting Organized, Part Two
  • Module Four: Managing Time
  • Module Five: Getting It All Done On Time
  • Module Six: Special Tasks
  • Module Seven: Verbal Communication Skills
  • Module Eight: Non-Verbal Communication Skills
  • Module Nine: Empowering Yourself
  • Module Ten: The Team of Two
  • Module Eleven: Taking Care of Yourself
  • Module Twelve: Wrapping Up

Archiving and Records Management

  • Module Two: Understanding Records
  • Module Three: Management of Records
  • Module Four: Context (I)
  • Module Five: Context (II)
  • Module Six: Classification
  • Module Seven: Paper-Based Systems
  • Module Eight: Electronic Records
  • Module Nine: Hybrid Systems
  • Module Ten: Appraisals & Systems
  • Module Eleven: Record Maintenance
  • Module Twelve: Wrapping Up

Basic Bookkeeping

  • Module Two: Basic Terminology (I)
  • Module Three: Basic Terminology (II)
  • Module Four: Accounting Methods
  • Module Five: Keeping Track of Your Business
  • Module Six: Understanding the Balance Sheet
  • Module Seven: Other Financial Statements
  • Module Eight: Payroll Accounting / Terminology
  • Module Nine: End of Period Procedures
  • Module Ten: Financial Planning, Budgeting and Control
  • Module Eleven: Auditing
  • Module Twelve: Wrapping Up

Business Writing

  • Module Two: Working with Words
  • Module Three: Constructing Sentences
  • Module Four: Creating Paragraphs
  • Module Five: Writing Meeting Agendas
  • Module Six: Writing E-mails
  • Module Seven: Writing Business Letters
  • Module Eight: Writing Proposals
  • Module Nine: Writing Reports
  • Module Ten: Other Types of Documents
  • Module Eleven: Proofreading and Finishing
  • Module Twelve: Wrapping Up

Collaborative Business Writing

  • Module Two: What is Collaborative Business Writing?
  • Module Three: Types of Collaborative Business Writing
  • Module Four: Collaborative Team Members
  • Module Five: Collaborative Tools and Processes
  • Module Six: Setting Style Guidelines
  • Module Seven: Barriers to Successful Collaborative Writing
  • Module Eight: Overcoming Collaborative Writing Barriers
  • Module Nine: Styles of Dealing with Conflict
  • Module Ten: Tips for Successful Business Writing Collaboration
  • Module Eleven: Examples of Collaborative Business Writing

Module Twelve: Wrapping Up

  • Executive and Personal Assistant
  • Module Two: Working with Your Manager
  • Module Three: Administrative Soft Skills
  • Module Four: Effective Time Management
  • Module Five: Meeting Management
  • Module Six: Tools of the Trade (I)
  • Module Seven: Tools of the Trade (II)
  • Module Eight: Being an Effective Gatekeeper
  • Module Nine: Organizational Skills
  • Module Ten: Confidentiality Guidelines
  • Module Eleven: Special Tasks
  • Module Twelve: Wrapping Up

Meeting Management

  • Module Two: Planning and Preparing (I)
  • Module Three: Planning and Preparing (II)
  • Module Four: Setting up the Meeting Space
  • Module Five: Electronic Options
  • Module Six: Meeting Roles and Responsibilities
  • Module Seven: Chairing a Meeting (I)
  • Module Eight: Chairing a Meeting (II)
  • Module Nine: Dealing with Disruptions
  • Module Ten: Taking Minutes
  • Module Eleven: Making the Most of Your Meeting
  • Module Twelve: Wrapping Up

Organizational Skills

  • Module Two: Remove the Clutter
  • Module Three: Prioritize
  • Module Four: Scheduling Your Time
  • Module Five: To Do Lists
  • Module Six: Paper and Paperless Storage
  • Module Seven: Organization Your Work Area
  • Module Eight: Tools to Fight Procrastination
  • Module Nine: Organizing your Inbox
  • Module Ten: Avoid the Causes of Disorganization
  • Module Eleven: Discipline is the Key to Stay Organized
  • Module Twelve: Wrapping Up

Social Media in the Workplace

  • Module Two: What is Social Media?
  • Module Three: Defining Your Social Media Policy (I)
  • Module Four: Defining Your Social Media Policy (II)
  • Module Five: Creating a Living Document
  • Module Six: Keeping an Eye on Security
  • Module Seven: Rules to Follow When Posting (I)
  • Module Eight: Rules to Follow When Posting (II)
  • Module Nine: Benefits of Social media
  • Module Ten: The Pitfalls of Social Media
  • Module Eleven: Listen to Your Customers
  • Module Twelve: Wrapping Up

Supply Chain Management

  • Module Two: Why Supply Chain Management?
  • Module Three: Key Terms (I)
  • Module Four: Key Terms (II)
  • Module Five: Three Levels of Supply Chain Management
  • Module Six: Five Stages of Supply Chain Management
  • Module Seven: The Flows of Supply Chain Management
  • Module Eight: Inventory Management
  • Module Nine: Supply Chain Groups
  • Module Ten: Tracking and Monitoring
  • Module Eleven: Supply Chain Event Management
  • Module Twelve: Wrapping Up